Returns & Refunds | Customer Support
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Shipping Policy

Last Updated: 13 June 2026

BAKEXPERT HUB is committed to ensuring a smooth and reliable delivery experience for our customers.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation.

Processing times may vary depending on product availability, seller location, and order volume.

Delivery Time

Estimated delivery times:

  • West Malaysia: 1-5 business days

  • East Malaysia: 3-10 business days

Delivery timelines may vary due to courier services, weather conditions, public holidays, or unforeseen circumstances.

Delivery Charges

Shipping fees are calculated based on:

  • Delivery location

  • Product weight and dimensions

  • Seller shipping settings

Shipping charges will be displayed during checkout before payment confirmation.

Order Tracking

Customers will receive order updates and tracking information where applicable.

Failed Delivery

Customers are responsible for providing accurate delivery information.

Additional delivery charges may apply for failed deliveries caused by incorrect addresses or unsuccessful delivery attempts.

Damaged or Missing Items

Customers must report damaged, incorrect, or missing items within 3 days of receiving the order.

Supporting photographs may be required for investigation.

Contact

Email: info.bakexpert@gmail.com

Website: https://bakexpertmy.com